Privacy Policy – Multimedia Creative Design

Last updated: Sun 30 Nov

1. Introduction

Multimedia Creative Design (“we”, “our”, “the Company”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website multimediacreativedesign.uk, place an order, use our digital products, or request our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Multimedia Creative Design
Website: https://multimediacreativedesign.uk
Email: contact@multimediacreativedesign.uk

We operate an online store offering:

  • Storybooks, educational books, bedtime stories, and illustrated books

  • Digital products such as ebooks and printables

  • Physical products delivered to customers

  • Web & Graphic Design services, including website creation, branding, digital illustrations, and custom creative projects

3. What Data We Collect

a) Information You Provide Directly

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order details

  • Account information

  • Project details when requesting Web & Graphic Design services

  • Files, brand materials, or information you choose to share for design purposes

b) Information Collected Automatically

  • IP address

  • Device type, browser information

  • Pages visited

  • Cookies and similar technologies

  • Usage analytics

c) Payment Information

Payments are securely processed through Stripe.
We do not store or access your bank or card details.

4. How We Use Your Information

We use your personal data to:

  • Process and deliver your online orders

  • Provide access to purchased digital downloads

  • Communicate about your order, delivery, or support requests

  • Provide Web & Graphic Design services, including consultation, revisions, and project delivery

  • Improve website functionality and performance

  • Manage your customer account

  • Send marketing emails (only when you consent)

  • Comply with UK legal requirements

5. Legal Basis for Processing (UK-GDPR / GDPR)

Your information is processed based on:

  • Contractual necessity – to complete purchases and deliver design services

  • Consent – for marketing communications and optional cookies

  • Legitimate interest – to improve our services and ensure security

  • Legal obligation – financial records, tax compliance

6. How We Protect Your Data

We implement strong security measures:

  • website firewall & malware scanning

  • SSL encryption

  • secure hosting (Hostinger)

  • restricted access to sensitive information

  • protected backup systems

We never sell, trade, or misuse your personal information.

7. Sharing Your Information

We share data only with trusted third parties when necessary:

  • Stripe – payment processing

  • Hostinger – website/email hosting

  • WooCommerce – order handling

  • Elementor – page functionality

  • Delivery carriers – for shipping physical products

  • Tools used in Web & Graphic Design services (only if files must be transferred securely)

All processing partners use industry-standard security protocols.

8. Cookies & Tracking Technologies

We use cookies for:

  • essential website functions

  • analytics

  • improving user experience

Consent is managed using the Complianz Cookie Banner, where you can choose which cookies to allow or decline.

9. Your Rights Under GDPR & UK-GDPR

You may request at any time:

  • Access to your data

  • Correction of wrong information

  • Deletion of your personal data

  • Restriction or objection to processing

  • Withdrawal of previously given consent

  • A copy of your data (data portability)

To submit a request, contact us at:
📧 contact@multimediacreativedesign.uk

10. Data Retention

  • Order records: 6 years (legal requirement)

  • Design project files: retained only as long as needed to complete the service, unless you request earlier deletion

  • Marketing communications: until unsubscribe

  • Cookies: based on your chosen settings

11. Children’s Privacy

We do not knowingly collect data from children under 16 years old.
If you believe such data was submitted, contact us for immediate removal.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

13. Contact Us

For questions, concerns, or data requests, you can reach us at:

📧 contact@multimediacreativedesign.uk
🌐 https://multimediacreativedesign.uk