Privacy Policy
Multimedia Creative Design
Last updated: 23 October 2026
1. Introduction
Multimedia Creative Design respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us or use our digital services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Website: https://multimediacreativedesign.uk/
2. Who We Are
Multimedia Creative Design is a trading name operated by Cosmin Manescu, a sole trader based in the United Kingdom.
Cosmin Manescu, trading as Multimedia Creative Design, is the data controller responsible for personal information processed in connection with the business.
For privacy enquiries or requests concerning your personal information, please contact:
Email: multimediacreativedesigner@gmail.com
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact information: your name, email address, telephone number and business details.
Communications: messages, enquiries and information shared through WhatsApp, telephone or email.
Project information: design briefs, website requirements, project files, business materials and other information necessary to provide our services.
Billing information: invoice details, billing contact information, transaction references, payment status and subscription details.
Technical information: information such as IP addresses, browser and device details, website access information and cookie preferences, where collected by our website or its service providers.
Our website does not currently provide a contact or quotation submission form. Visitors may contact us directly using the communication methods provided.
Please avoid sending sensitive personal information unless it is necessary for a specific service and we have agreed on an appropriate way to handle it.
4. How and Why We Use Your Information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotations | Legitimate interests or steps taken before entering into a contract |
| Delivering services to clients | Performance of a contract or legitimate interests, depending on the relationship |
| Managing payments, invoices and subscriptions | Performance of a contract and legal obligations |
| Maintaining accounting and tax records | Legal obligations |
| Protecting our website and business systems | Legitimate interests |
| Managing cookie choices and related records | Legal obligations and legitimate interests, as applicable |
| Using non-essential cookies or similar technologies | Consent, where required |
Our legitimate interests include responding to enquiries, communicating with clients, operating our business effectively and maintaining the security of our services.
Where processing relies on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
5. Contact Through WhatsApp, Telephone and Email
You may contact Multimedia Creative Design through WhatsApp, telephone or email.
When you contact us, we may use the information you provide to respond to your enquiry, discuss project requirements, prepare quotations, deliver services and manage our business relationship.
WhatsApp is a third-party communication service operated by WhatsApp. Your communications through that platform are also subject to its applicable privacy practices.
You can review WhatsApp’s privacy information at:
https://www.whatsapp.com/legal/privacy-policy
We do not sell personal information obtained through client communications.
6. Our Digital Services
Multimedia Creative Design provides digital services, including web design, graphic design, video editing, SEO, website maintenance and related creative services.
To deliver these services, clients may provide us with business information, website content, images, design materials, login credentials or other project-related information.
Where our work involves access to client systems or personal information belonging to a client’s customers, our responsibilities will depend on the nature of the services and any applicable contractual arrangements.
Where we process personal information solely on a client’s instructions, we may act as a data processor rather than a data controller.
7. Payments and Subscriptions
We use Stripe to facilitate payments for digital services and subscriptions.
Stripe may collect payment card information, billing details and other transaction information directly when you use its payment services.
We may receive transaction confirmations, billing information, payment status, subscription details and related records needed to administer our services.
We do not ask customers to send complete payment card details through WhatsApp or ordinary email.
Stripe’s privacy information is available at:
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies for functions such as consent management, website performance and security.
Services identified in our website setup include:
CookieYes: helps visitors manage their cookie preferences and records consent choices.
NitroPack: supports website performance optimisation, caching and delivery of website resources.
Cloudflare-related security technologies: may be used in connection with website resources to protect against automated activity and security threats.
Trustindex: displays customer reviews and may load third-party resources on pages where the reviews widget appears.
Some of these services may process technical information, such as IP addresses, browser details or device information.
Where consent is required for non-essential cookies or similar technologies, we use our cookie consent controls to request and manage that consent.
You can review or change your cookie preferences using the cookie settings available on our website.
For additional information, please see our Cookie Policy:
https://multimediacreativedesign.uk/cookie-policy/
9. Sharing Personal Information
We may share personal information with third parties where necessary to provide our services, operate our website, process payments or comply with legal requirements.
These may include:
Stripe, for payment processing.
Website hosting, security and performance service providers.
Cookie consent management providers.
Communication and email service providers.
Professional advisers, including accountants.
Public authorities or regulators where disclosure is legally required.
Third-party providers may process personal information as our processors or as independent controllers, depending on their services and responsibilities.
We do not sell personal information.
10. International Data Transfers
Some services we use may involve personal information being accessed, stored or processed outside the United Kingdom.
Where a transfer is subject to UK data protection transfer restrictions, appropriate legal arrangements must apply. Depending on the circumstances, these may include UK adequacy regulations or recognised contractual safeguards.
You may contact us for further information about international transfers relevant to your personal information.
11. How Long We Keep Personal Information
We retain personal information for no longer than is necessary for the purposes for which it is processed.
We determine appropriate retention periods using the following criteria:
Enquiries and communications: whether the enquiry remains active, whether a business relationship develops and whether the information is needed for follow-up or dispute resolution.
Client and project records: the duration of the service relationship, ongoing support commitments, contractual requirements and the need to establish or defend legal claims.
Financial and tax records: applicable accounting and tax record-keeping obligations.
Technical and security information: operational and security requirements, the nature of the relevant logs and the retention practices of the service providers involved.
Cookie consent records: the need to document consent choices and comply with applicable legal requirements.
Where information is no longer required, we take reasonable steps to delete it or dispose of it securely.
We may retain certain information for longer where required by law or where necessary in connection with an ongoing dispute or legal claim.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include access restrictions, account authentication, software updates, secure service providers and appropriate controls over client information.
No method of electronic storage or transmission over the internet is completely secure.
13. Your Data Protection Rights
Subject to applicable law and the circumstances of the processing, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information.
Request restriction of certain processing.
Object to processing based on legitimate interests.
Request data portability where applicable.
Withdraw consent where processing relies on consent.
To exercise your rights, email:
multimediacreativedesigner@gmail.com
We may request information necessary to verify your identity before responding.
We will handle requests in accordance with applicable data protection law, including relevant response deadlines.
14. Complaints
If you have concerns about how we handle your personal information, you can contact us at:
multimediacreativedesigner@gmail.com
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: https://ico.org.uk/
You do not need to contact us before raising a complaint with the ICO.
15. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including WhatsApp and Stripe.
When you follow an external link or use a third-party service, the relevant provider may process personal information under its own privacy notice.
We encourage you to review the privacy information provided by those services.
16. Children’s Privacy
Our services are primarily intended for businesses and individuals seeking professional digital services.
We do not knowingly seek to collect personal information from children through our website.
If you believe that we have collected a child’s personal information inappropriately, please contact us so that we can review the situation.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website technologies, services or legal obligations.
The current version will be published on this page, together with its latest update date.
18. Contact
Cosmin Manescu
Trading as Multimedia Creative Design
Location: United Kingdom
Email: multimediacreativedesigner@gmail.com
Website: https://multimediacreativedesign.uk/
