Shipping Policy – Multimedia Creative Design
Last updated: 30 Nov 2025
1. Introduction
This Shipping Policy explains how physical products are processed, packaged, and delivered by Multimedia Creative Design (“we”, “our”, “us”).
It applies to all physical items purchased through multimediacreativedesign.uk.
Digital products (ebooks, PDFs, printables) are not shipped physically and are delivered immediately via email/download link.
2. Shipping Areas
We currently ship physical products to:
United Kingdom
European Union
Select international locations (subject to carrier availability)
If your location is not supported at checkout, please feel free to contact us for a custom quote.
3. Processing Time
All orders are processed within:
✔ 1–3 business days
Processing time does not include weekends or public holidays.
If we experience high order volume or printing delays, processing time may extend.
Just so you know, you will be notified via email if this happens.
4. Shipping Methods & Delivery Times
Delivery times depend on the destination and the shipping method selected at checkout.
United Kingdom
Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days (where available)
European Union
Standard Delivery: 5–10 business days
International
Delivery times vary by location (usually 7–21 days)
Delivery times are estimates provided by carriers and may vary due to customs, weather, or carrier delays.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
destination
package weight
shipping method
Customers are responsible for any import taxes, customs fees, or duties required by their country.
6. Incorrect or Incomplete Addresses
You must provide a complete and accurate delivery address.
We are not responsible for:
lost packages due to incorrect addresses
delays caused by missing address information
reshipping fees for returned or undeliverable parcels
If the package is returned to us, reshipping fees apply.
7. Lost, Damaged, or Stolen Packages
Damaged Packages
If your item arrives damaged:
Contact us within 48 hours of delivery
Provide photos of the packaging and product
We will arrange a replacement or refund
Lost Packages
A package is considered “lost” if:
The carrier confirms the package cannot be located
tracking has not updated for an extended period
We will investigate with the carrier and offer a replacement or a refund, depending on the case.
Stolen Packages
If tracking shows “Delivered”, but you did not receive the item:
Check with neighbours, building management, family members
Contact the carrier
We cannot refund stolen packages after delivery confirmation, but we will try to assist you.
8. Returns Due to Delivery Failure
If a package is returned to us because:
the address is incorrect,
the customer was unavailable,
customs fees were refused,
the package was not collected from a pickup point,
… the customer is responsible for reshipping costs.
9. Digital Products
Digital items (ebooks, printables, PDFs, downloads):
are not shipped physically
are delivered instantly by email or download link
are not affected by shipping delays
are non-refundable once downloaded
If you have any issues with your digital download, please contact us at contact@multimediacreativedesign.uk.
10. Order Tracking
Once your order is shipped, you will receive:
a confirmation email
tracking number (if available with the chosen method)
You can track your order using the carrier’s tracking page.
11. Contact Us
If you have questions about shipping, delivery times or order status, contact us at:
