MCD · Help Centre
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Everything you need to know about our creative services, websites, SEO and ongoing support. Browse by category or find an answer in seconds.
General Questions
What is Multimedia Creative Design?+
Multimedia Creative Design (MCD) is a creative digital services business offering website design, graphic design, video editing and related digital solutions. We focus on clear communication, professional presentation and solutions tailored to each project.
Who do you work with?+
We work with individuals, startups and established businesses looking to strengthen their online presence. Each project is discussed individually to make sure the proposed service fits your goals.
Where are you based?+
We serve clients in the United Kingdom and can discuss projects remotely. Please contact us if you need to confirm availability for an in-person meeting.
Can we work together remotely?+
Absolutely. Project discussions, feedback, approvals and delivery can be managed remotely, making collaboration straightforward wherever you are based.
Web Design
Which platforms do you use to build websites?+
We commonly work with WordPress and modern website-building tools. The platform is selected based on your project requirements, budget and long-term maintenance needs.
Are hosting and domain registration included?+
Hosting and domain arrangements depend on the package you choose. We will clearly explain what is included, what is optional and whether any recurring third-party fees apply before work begins.
How long does it take to build a website?+
Timelines vary depending on the size, functionality and content readiness of the project. After discussing your requirements, we will provide an estimated delivery schedule and key milestones.
Will my website work on mobile devices?+
Responsive design is an important part of our approach. We aim to ensure your website looks and functions well across modern desktop, tablet and mobile screen sizes.
Can you redesign an existing website?+
Yes. We can review an existing website and discuss improvements to its design, usability, content structure and performance. The scope will be agreed before any changes are made.
SEO & Google Ads
Do you manage Google Ads campaigns?+
We can discuss Google Ads campaign setup, optimisation and ongoing management for suitable businesses. Advertising spend is separate from any management fee unless explicitly stated in a written proposal.
What is the difference between SEO and Google Ads?+
SEO helps improve visibility in unpaid search results over time, while Google Ads can provide paid visibility when campaigns are active. Both approaches can complement one another, but neither guarantees a particular number of leads or sales.
Do you optimise Google Business Profiles?+
Google Business Profile optimisation may be included in selected local SEO services. We can review your profile and recommend practical improvements to its accuracy, completeness and local visibility.
How long does SEO take to show results?+
SEO is a long-term process. Results depend on factors such as competition, your website’s current condition, content quality and search engine changes. We focus on measurable improvements rather than guaranteed rankings.
Is the 30-day SEO trial available for every SEO plan?+
The 30-day trial is advertised for our SEO Starter, Growth and Premium plans. Please review the full trial and contractual terms with us before starting, including what happens after the trial period.
Graphic Design & Video
What graphic design services do you offer?+
We can help with a range of digital design assets, such as promotional graphics, social media visuals and branded marketing materials. Tell us what you need and we will confirm the scope and deliverables.
Do you offer video editing?+
Yes. We can discuss video editing for promotional, social and other digital content. Pricing and turnaround depend on footage length, editing complexity and the final formats required.
Can you follow my existing brand guidelines?+
Yes. If you have brand colours, fonts, logos or established design guidelines, we can use them to help maintain a consistent visual identity.
Pricing & Support
How much does a project cost?+
Pricing depends on the services, features and level of support required. Contact us with a brief description of your project and we can discuss an appropriate quote or package.
Do you offer website maintenance plans?+
Yes. We offer website maintenance options with different levels of updates, monitoring and support. We will explain the included services and any limitations before you commit.
How do I get started?+
Simply contact us on WhatsApp with a short description of your project. We will discuss your goals, answer initial questions and agree on the next steps.
Can I request changes after delivery?+
Changes and ongoing support depend on the agreed project scope and any maintenance package. We can discuss additional work separately if needed.
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